SD Dojavi
OSMRTNICE
PRETPLATA
PREMIUM
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Splitski umirovljenik Ante Marić (60) ostao je neugodno iznenađen kada je 2. siječnja na autobusnom kolodvoru u Zagrebu kupio dvije karte za putovanje vozilom "Prometa Makarska" na liniji za Split koje je planirao u četvrtak 5. siječnja.

Kako naglašava, nakon toga je privatnim poslom otišao u Zabok i primijetio da su mu na šalteru prodane karte za putovanje 2. siječnja, i to po cijeni od 53,52 eura.

- Nazvao sam zagrebački kolodvor gdje su mi kazali da dođem i da će to biti sređeno. Idućeg dana, u utorak 3. siječnja, došao sam na šalter gdje sam, na iznenađenje, saznao da se moram obratiti odgovornima u Makarskoj, jer da Autobusni kolodvor ne može učiniti ništa.

Morao sam kupiti nove karte za putovanje 5. siječnja, a uz to sam platio i četiri eura odnosno 30 kuna za dva kofera za što nisam dobio račun - tvrdi naš sugovornik koji je sve karte i prateću dokumentaciju dao na uvid našoj redakciji.

Poslao je primjedbu prijevozničkoj tvrtki iz Makarske koja mu se i službeno očitovala u dopisu:

- Prilikom kupnje karte na bilo kojem prodajnom mjestu, dužni ste provjeriti ispravnost kupljene karte kao i vraćeni ostatak novca. Konkretno, na kolodvoru u Zagrebu ta su uputstva jasno naglašena na svakom prodajnom mjestu.

Osim toga, tvrtka "Promet Makarska" ni na jedan način nije kriva niti je sudjelovala u prodaji po Vama neispravne karte. Također, prema Općim uvjetima poslovanja kartu je moguće vratiti isključivo prije polaska... Vašim nedolaskom na ciljani polazak autobusa onemogućili ste našu tvrtku da oslobodi za prodaju Vaše mjesto, a time ste također onemogućili druge putnike da kupe kartu jer je mjesto bilo rezervirano i prodano za Vas.

Igor Tomašić, direktor "Prometa Makarska", kaže kako se zna dogoditi i da netko kupi kartu primjerice za ponedjeljak, a na polazak dođe u utorak, te da je najbolje izravno kontaktirati Autobusni kolodvor Zagreb direktno, što smo i učinili posredstvom elektroničke pošte.

A onda je uslijedilo iznenađenje! Dobili smo povratni odgovor gotovo odmah, a gospodinu Mariću je obećan povrat novca. Budući da živimo u društvu u kojem smo navikli boriti se protiv birokracije, ugodno nas je iznenadila ljubaznost i isprika gospodinu Mariću, tim više što je takav odgovor u e-mailovima endemski rijedak.

- Vratit ćemo novac, jer ljudi su nam najvažniji. Greške su događaju svima, a mi ćemo preuzeti ovaj gubitak na sebe.

Na ovoj poziciji sam mjesec dana i ne mogu govoriti o tome kako je bilo prije, ali Vam mogu reći da je ovo primjer po kojem ćemo nastaviti dalje - naglasila je Sabina Cvitković, koordinatorica za korporativne komunikacije Zagrebačkog holdinga u čijem sastavu djeluje i Autobusni kolodvor.

Ante Marić će, zahvaljujući ljubaznosti i susretljivosti Zagrebačkog holdinga, i nadalje biti korisnik njihovih usluga, a ostalima napominjemo da ubuduće na licu mjesta provjere kartu i vraćeni novac.

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Splitski umirovljenik Ante Marić (60) ostao je neugodno iznenađen kada je 2. siječnja na autobusnom kolodvoru u Zagrebu kupio dvije karte za putovanje vozilom "Prometa Makarska" na liniji za Split koje je planirao u četvrtak 5. siječnja.

Kako naglašava, nakon toga je privatnim poslom otišao u Zabok i primijetio da su mu na šalteru prodane karte za putovanje 2. siječnja, i to po cijeni od 53,52 eura.

- Nazvao sam zagrebački kolodvor gdje su mi kazali da dođem i da će to biti sređeno. Idućeg dana, u utorak 3. siječnja, došao sam na šalter gdje sam, na iznenađenje, saznao da se moram obratiti odgovornima u Makarskoj, jer da Autobusni kolodvor ne može učiniti ništa.

Morao sam kupiti nove karte za putovanje 5. siječnja, a uz to sam platio i četiri eura odnosno 30 kuna za dva kofera za što nisam dobio račun - tvrdi naš sugovornik koji je sve karte i prateću dokumentaciju dao na uvid našoj redakciji.

Poslao je primjedbu prijevozničkoj tvrtki iz Makarske koja mu se i službeno očitovala u dopisu:

- Prilikom kupnje karte na bilo kojem prodajnom mjestu, dužni ste provjeriti ispravnost kupljene karte kao i vraćeni ostatak novca. Konkretno, na kolodvoru u Zagrebu ta su uputstva jasno naglašena na svakom prodajnom mjestu.

Osim toga, tvrtka "Promet Makarska" ni na jedan način nije kriva niti je sudjelovala u prodaji po Vama neispravne karte. Također, prema Općim uvjetima poslovanja kartu je moguće vratiti isključivo prije polaska... Vašim nedolaskom na ciljani polazak autobusa onemogućili ste našu tvrtku da oslobodi za prodaju Vaše mjesto, a time ste također onemogućili druge putnike da kupe kartu jer je mjesto bilo rezervirano i prodano za Vas.

Igor Tomašić, direktor "Prometa Makarska", kaže kako se zna dogoditi i da netko kupi kartu primjerice za ponedjeljak, a na polazak dođe u utorak, te da je najbolje izravno kontaktirati Autobusni kolodvor Zagreb direktno, što smo i učinili posredstvom elektroničke pošte.

A onda je uslijedilo iznenađenje! Dobili smo povratni odgovor gotovo odmah, a gospodinu Mariću je obećan povrat novca. Budući da živimo u društvu u kojem smo navikli boriti se protiv birokracije, ugodno nas je iznenadila ljubaznost i isprika gospodinu Mariću, tim više što je takav odgovor u e-mailovima endemski rijedak.

- Vratit ćemo novac, jer ljudi su nam najvažniji. Greške su događaju svima, a mi ćemo preuzeti ovaj gubitak na sebe.

Na ovoj poziciji sam mjesec dana i ne mogu govoriti o tome kako je bilo prije, ali Vam mogu reći da je ovo primjer po kojem ćemo nastaviti dalje - naglasila je Sabina Cvitković, koordinatorica za korporativne komunikacije Zagrebačkog holdinga u čijem sastavu djeluje i Autobusni kolodvor.

Ante Marić će, zahvaljujući ljubaznosti i susretljivosti Zagrebačkog holdinga, i nadalje biti korisnik njihovih usluga, a ostalima napominjemo da ubuduće na licu mjesta provjere kartu i vraćeni novac.

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Boris Kovačev/Cropix
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StoryEditorOCM
S mora i krajaKAKO DO NOVCA?

Dalmatinskom umirovljeniku prodali autobusne karte za pogrešan datum: ‘U trenu sam ostao bez 50 eura, prevaren sam!‘

Piše Dada Batinić
17. siječnja 2023. - 10:42
23592682
PREMIUM
Boris Kovačev/Cropix

Splitski umirovljenik Ante Marić (60) ostao je neugodno iznenađen kada je 2. siječnja na autobusnom kolodvoru u Zagrebu kupio dvije karte za putovanje vozilom "Prometa Makarska" na liniji za Split koje je planirao u četvrtak 5. siječnja.

Kako naglašava, nakon toga je privatnim poslom otišao u Zabok i primijetio da su mu na šalteru prodane karte za putovanje 2. siječnja, i to po cijeni od 53,52 eura.

- Nazvao sam zagrebački kolodvor gdje su mi kazali da dođem i da će to biti sređeno. Idućeg dana, u utorak 3. siječnja, došao sam na šalter gdje sam, na iznenađenje, saznao da se moram obratiti odgovornima u Makarskoj, jer da Autobusni kolodvor ne može učiniti ništa.

Morao sam kupiti nove karte za putovanje 5. siječnja, a uz to sam platio i četiri eura odnosno 30 kuna za dv...

#AUTOBUSNI KOLODVOR ZAGREB#PROMET MAKARSKA#POVRAT NOVCA
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15. svibanj 2024 13:54